Privacy Policy

Privacy Policy

This privacy policy sets out how Chigwell Tools Ltd (which also owns and operates Chigwell Fences & Chigwell Sheds) uses and protects any information that you give Chigwell Gardens Ltd when you use our website or register as a customer.

Chigwell Gardens Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Chigwell Gardens Ltd may change this policy from time to time by updating this page. It has been updated to fully comply with the new GDPR regulations effective 25th May 2018. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2020.

Introduction

  1. 1.1 We are committed to safeguarding the privacy of our website visitors and customers.
  2. 1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors or customers; in other words, where we determine the purposes and means of the processing of that personal data.
  3. 1.3 By using our website you are agreeing to the terms of this policy.
  4. 1.4 In this policy, “we”, “us” and “our” refer to Chigwell Gardens Ltd. For more information about us, see Section 13.

How we use your personal data

2.1 In this Section 2 we set out:

  1. (a) the general categories of personal data that we may process;
  2. (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  3. (c) the purposes for which we may process personal data; and
  4. (d) the legal bases of the processing.

2.2 We may process your account data (“account data“). The account data may include your name, title, telephone number, delivery address, home adress and email address.. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

2.3 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.4 We may process information that you provide to us for the purpose of subscribing to our marketing notifications or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters and internal record keeping. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5 We may process information that you provide to us for purpose of improving our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, when this forms part of consented communications. We may contact you by email, phone or mail.

2.6 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.7 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others

2.8 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.9 In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.10 Please do not supply any other person’s personal data to us, unless we prompt you to do so and we have their permission.

Providing your personal data to others

3.1 We may disclose your personal data to partner companies insofar as reasonably necessary for the purposes of performing a service, and on the legal bases, set out in this policy. These partners will be openly published and you will asked for your express consent for us to share your data with these partners.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

4.1 In this Section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2 The hosting facilities for our website and email are situated in the UK with Google UK Ltd. The European Commission has made an “adequacy decision” with respect to the data protection laws of the UK. Transfers to any other country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

Retaining and deleting personal data

5.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes

5.3 We will retain your personal data as follows:

(a) Name, Title, delivery Address, Home Address, Email Address, Contact Mobile, Contact Home Phone as they are provided and they will be retained for a minimum period of 5 years or until you request the information to be deleted or you unsubscribe

5.4 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of changes to this policy, by email or through other means.

Your rights

7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee

7.4 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.5 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.6 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.7 You may exercise any of your rights in relation to your personal data by written notice to us OR by email to info@chigwellgardens.com in addition to the other methods specified in Section 12

About cookies

8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

9.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website

(b) analysis – we use cookies to help us to analyse the use and performance of our website and services

Managing cookies

10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2 Blocking all cookies will have a negative impact upon the usability of many websites.

10.3 If you block cookies, you may not be able to use all the features on our website.

Our details

11.1 This website is owned and operated by Chigwell Gardens Ltd

11.2 We are registered in England and Wales under registration number 12573540 and our registered office is at Chestnut Avenue, Buckhurst Hill, Essex, IG9 6EW 11.3 You can contact us:

(a) by post, to the postal address given above;

(b) by email to info@chigwellgardens.com;

(c) by telephone, on the contact numbers published on our websites

Data protection officer

Our data protection officer’s contact details are: Neville Wright info@chigwellgardens.com

Payment processing partner

RMS who use the payment gateway provided by Elavon are our payment provider, all transactions are secure and adhere to their standards as set out at https://www.elavon.co.uk/solutions/security-and-pci-compliance.html under PCI DSS certification